Return & Collection Policy

1. Your Right to Cancel (Cooling-Off Period)

If you have purchased from us online, you have the legal right to cancel your order within 14 calendar days from the day after you receive the goods, without giving any reason.

To exercise your right, please notify us via email at info@sleepy.shop or through the contact form on our website.

2. Return Conditions

Once you’ve notified us of your wish to cancel, you then have a further 14 days to return the goods.

• Items must be unused and in the same condition you received them.
• Items should be returned in their original packaging, unassembled if possible.
• All returns will be inspected upon receipt.

3. Free Collection and Return

We offer free return and collection for all orders—whether due to a change of mind or because an item is faulty.

We will arrange a courier collection at a time that is convenient for you.

4. Refunds

Refunds will be processed within 14 working days from the day we receive the returned goods and confirm their condition.

The refund will include any original delivery charges and will be made to the original payment method.

5. Faulty or Incorrect Items

If your item is damaged, defective, or incorrect, please notify us within 30 days of delivery.

We will arrange a free collection and offer either a full refund or a replacement—your choice.

6. Non-Returnable Items

Custom-made or personalised items are non-returnable unless they are faulty or not as described.

7. How to Return an Item

1. Contact us at info@sleepy.shop within the applicable period (14 or 30 days).
2. We will confirm eligibility and arrange free collection.
3. Prepare the item securely in its original packaging.
4. The courier will collect the item from your address.
5. After inspection, we’ll process your refund within 14 working days.

8. Your Legal Rights

This policy does not affect your statutory rights under UK consumer law.

Summary Table